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Your Questions,
Answered

Frequently asked questions

What does "for research use only" actually mean?

Every peptide we sell is supplied strictly for in-vitro and laboratory research. Our products are not intended for human consumption, diagnosis, or treatment of any condition. Researchers are responsible for handling and use in compliance with their institution's rules.

Are these products Health Canada approved?

No. Research peptides are not registered as consumer health products in Canada. They are research chemicals, sold only for laboratory use. We do not make health claims and do not provide medical or regulatory advice.

How do I verify the quality of a vial?

Every vial ships with a unique QR code. Scan it to pull up that specific batch's third-party lab report - purity, mass spec, and identity.

How do you ship, and is the packaging discreet?

Orders ship from within Canada via Canada Post in plain, unbranded packaging with no product references on the outside. We pack 1-2 business days after your e-Transfer is received and verified, and most domestic orders then arrive 2-5 business days in transit for most Canadian addresses. A tracking number is emailed to you when it leaves us.

Which payment methods do you accept?

We use Interac e-Transfer for all orders. After checkout, you'll receive a reference number and the e-Transfer email. Your order is confirmed once payment is received.

Do you ship to every province and territory?

Yes - shipping is free anywhere in Canada.

How should peptides be stored on arrival?

Unreconstituted vials are typically stored refrigerated; once reconstituted, refrigerate and use within the timeframe noted on the batch's lab documentation. Always defer to the specific peptide's research literature.

What's your return policy?

Because of the nature of research peptides, we cannot accept returns on opened or used vials. If anything arrives damaged, defective or incorrect, contact support within 7 days of delivery with photos and we will replace it or refund you.

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