Privacy Policy

Privacy Policy

We respect your privacy and handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. This section explains what we collect, why, and your rights.

Information we collect

• Order & contact details you provide: name, email, phone (optional), and shipping address.
• Order information: the products you buy, order reference, amounts, coupon codes, and order status.
• Payment information: we use Interac e-Transfer and do not collect or store your banking credentials or card numbers.
• Technical & usage data: limited analytics such as pages visited and general device/browser information, collected to operate and improve the site.
• Marketing attribution: first-touch referral and campaign parameters (e.g. UTM tags, referrer, landing page) so we understand how visitors find us.
• Local storage: we store your shopping cart and attribution data in your browser's local storage so your cart persists between visits.
• Messages you send us: if you contact us through the form on our contact page or by email, we keep your name, email and message so we can respond and keep a support history.

How we use your information

• to process, verify, fulfil and ship your orders, and to communicate with you about them;
• to provide customer support and respond to your requests;
• to operate, secure, maintain and improve the site;
• to detect and prevent fraud, abuse and security incidents;
• to comply with our legal obligations; and
• with your consent, to send you marketing communications (see the Marketing & Email Consent section).

How we share information

We do not sell your personal information. We share it only with service providers who help us run the business, and only as needed, including:

• shipping carriers, to deliver your order;
• our email service provider, to send order and (where consented) marketing emails;
• an address-autocomplete provider, to help you enter your shipping address;
• analytics and hosting providers, to operate the site; and
• internal operational tools used to notify our team of new orders.

We may also disclose information where required by law, to enforce our Terms, or to protect our rights, safety, or the rights and safety of others. If our business is involved in a merger, acquisition or sale of assets, information may be transferred as part of that transaction.

Cookies & tracking

We use essential browser storage to run the cart and remember attribution, and limited analytics to understand site usage. You can control or clear cookies and local storage through your browser settings; disabling them may affect site functionality such as the cart.

Data retention

We keep personal information only as long as necessary for the purposes described here, including to fulfil orders, provide support, and meet legal, accounting and reporting requirements, after which we delete or anonymize it.

Security

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.

Your privacy rights

Subject to applicable law, you may request access to, or correction of, the personal information we hold about you, withdraw consent to marketing, or ask questions about our practices by emailing [email protected], or by writing to Pepuro Inc., 5550 55 St SE, Calgary, AB T2C 3G9. We will respond within the timeframes required by law. You also have the right to complain to the Office of the Privacy Commissioner of Canada.

Children

The site is not directed to, and our products may not be purchased by, anyone under the age of majority. We do not knowingly collect personal information from minors.

Data location & transfers

Your information may be processed or stored by service providers located outside your province or outside Canada, where it may be subject to the laws of those jurisdictions. By using the site you consent to this processing.

Marketing & Email Consent (CASL)

We send transactional messages related to your orders (for example, order confirmations and shipping updates) as a necessary part of providing our service. We will only send you marketing or promotional emails where you have given consent in accordance with Canada's Anti-Spam Legislation (CASL). Every marketing email includes an unsubscribe link, and you can withdraw consent at any time by using it or by emailing [email protected].

How to Contact Us

Questions about these Terms, an order, or your privacy? Reach us at:

• Legal entity: Pepuro Inc.
• General & order support: [email protected]
• Privacy requests: [email protected]
• Mailing address: 5550 55 St SE, Calgary, AB T2C 3G9
• Support hours: Monday to Friday, 9am - 5pm MT

You can also use the form on our contact page. We aim to reply within 1 business day.